2 posts tagged “down”

Well I got up this morning and despite my hopes that Skype would be up, especially since it was partly up last night, no such luck. I did see it briefly flicker on this morning (for about 15 seconds), but essentially it is completely unavailable for me.
Interestingly enough, in my Skype Yahoo News feed, there is a big headline from Infoword that says Outage of Skype’s VoIP Service appears to be Over. Uh, I don’t think so. Upon reading the article, it goes on to say: “At 3:53 a.m. GMT, Skype seemed to be operating normally, with users in Asia able to log in, view their contact lists, place calls, and send messages.” OK, I gues they should have said the outage seems to be over in Asia, because it sure isn’t over in the U.S.

Skype has been posting short updates on its Skype Heartbeat blog. The latest was at 11am GMT. They are really not giving a lot of information at all in their posts. They certainly are not giving any indications what the problem is, although they are quick to say what the problems aren’t, as in this from the latest post: “Finally, we’d like to dispel a couple of theories that we are still hearing. Neither Wednesday’s planned maintenance of our web-based payment services nor any form of attack was related to the current sign-on issues in any way”

I’m sorry, but when you make a big deal about Skype being down for planned maintenance the night of the 15th and on the 16th everything is broke, I’d tend to look a what was done during the maintenance because as any programmer or computer person knows, if something goes wrong, you try to figure out what was changed and that is a good place to start. Skype did mention on one of its updates that there was a deficiency in an algorithm (whatever that means).
The VoIP Guides blog says “The Real issue was because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network. We at VOIP Guide feel, the issue was related to authentication algorithm used on their P2P network which uses a very speculative “supernodes” technology. If anyone of you have read our very interesting article on “skype supernodes and vulnerability“, you would probably know how insecure skype could be.”

They go on to explain more about this. Unfortunately, their link to the article on skype supernodes and vulnerability does not work. I did find this article of their about the issues with supernodes.

They have a pretty decent site with a lot of information (if you can get past all the advertisements). They also mentioned Jajah software as an alternative to Skype and I have heard of Jajah as well as Gizmo Project. From the sound of it, Jajah may be easier and quicker to use, especially for a quick, short term solution.

If this keeps up (Skype stays down) then I will have to check these out and I will post my results then.

And it seems that Infoworld retracted its previous statement and has released an article saying that Skype problems may continue throughout the day.

~Susan Mellott

Skype is up again!  Well, it is fluctuating on and off but it appears to be getting there.  Skype Heartbeat issued this statement at 2:15am GMT saying essentially that they are working on the problem and feel they are making progress (could they say any less and still issue a statement?).

I’m going to bed and hopefully it will be good to go tomorrow morning.  And I do have to say that I think Skype is in general a very reliable piece of software.  I can’t remember it going down before.  But the problem is that so many people rely so heavily on Skype now that Skype going down is like losing your entire phone service.

I got an email from someone who said that their business phones were run completely through Skype and they are having to try to contact people (and be contacted by people) completely through email until this gets resolved.  But I’m betting it will be fixed when I get up (fingers crossed).

And if people doubt that Skype is a major player and extremely important to people, just because of my posts on Skype being down, My first Skype post was #27 on the Top Posts on WordPress.com today and my All Things Web 2.0 blog was #5 in the WordPress.com list of fastest growing blogs.  Ah, the fame!  It will be back to reality tomorrow though :)  So Thank You Skype for that, anyway

Susan Mellott